Welcome to Prozono ("Prozono," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Prozono website (the "Service").

By accessing or using the Service, you agree to be bound by these Terms.

1. Use of the Service

  • You may use the Service only for lawful purposes and in accordance with these Terms.
  • You may not use the Service in any way that could damage, disable, overburden, or impair the Service or interfere with any other user's use and enjoyment of the Service.
  • You may not obtain or attempt to obtain any information through the Service by any means not intentionally made available through the Service.

2. User Accounts

  • You may create an account on the Service ("Account"). You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.
  • You agree to notify Prozono immediately of any unauthorized use of your account or any other security breach.
  • Prozono may suspend or terminate your account at any time for any reason, with or without notice.

3. Intellectual Property

  • The content of the Service, including the text, graphics, logos, images, and other materials (the "Content"), is protected by copyright, trademark, and other intellectual property laws.
  • You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content without the express written permission of Prozono.

4. Orders and Payment

  • If you place an order on the Service, you agree to pay all charges associated with your order, including shipping and handling fees.
  • We accept all major credit cards, debit cards, bank slips (boletos), and Pix payments.
  • We reserve the right to refuse any order for any reason.

5. Shipping

  • We will ship your order to the address you provide during checkout within Brazil.
  • Shipping times will vary depending on your location and the shipping method you choose. We will provide you with an estimated delivery date at checkout.
  • You are responsible for any applicable taxes associated with your order, as required by Brazilian law.

6. Returns and Exchanges

  • We offer returns and exchanges on unused headphones within 30 days of purchase.
  • Please see our Refund and Returns Policy for more information on our return and exchange policy, and your rights according to the Brazilian consumer defense code(Código de Defesa do Consumidor).

7. Disclaimers

  • The information on the Service is provided for informational purposes only and is not intended as a substitute for professional advice.
  • Prozono makes no warranties, express or implied, about the accuracy, completeness, or reliability of the information on the Service.

8. Limitation of Liability

  • Prozono will not be liable for any damages arising out of or related to your use of the Service, to the extent permitted by Brazilian law.

9. Indemnification

  • You agree to indemnify and hold harmless Prozono and its officers, directors, employees, agents, and licensors from and against any and all claims, losses, expenses, liabilities, and damages (including reasonable attorneys' fees) arising out of or related to your use of the Service.

10. Termination

  • We may terminate your access to the Service at any time, for any reason, without notice.

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil.

12. Dispute Resolution

  • Any dispute arising out of or related to these Terms shall be resolved in the courts of Recife, Pernambuco, Brazil, in accordance with Brazilian law.

13. Entire Agreement

  • These Terms constitute the entire agreement between you and Prozono regarding your use of the Service.

14. Changes to the Terms

  • We may revise these Terms at any time by updating this page. You are bound by any revisions and should therefore periodically visit this page to review the current terms and conditions.

Contact Us

If you have any questions about these Terms, please contact us at:

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email Address: contact@prozono.com