Welcome to Prozono! We appreciate your business and are dedicated to providing you with a smooth and enjoyable shopping experience. This Store Policy outlines our guidelines for browsing, purchasing, and using our headphones and services.

Product Information

We strive to provide accurate and detailed information about our headphones, including descriptions, specifications, dimensions, materials, and warranties. If you have any questions about a specific headphone model, please don't hesitate to contact us.

Pricing and Payment

  • All prices listed on our website are in Brazilian Reais (BRL).
  • We accept all major credit cards, debit cards, bank slips (boletos), and Pix payments, which are common payment methods in Brazil.
  • We reserve the right to change prices at any time without prior notice.
  • You are responsible for any applicable taxes associated with your purchase, as required by Brazilian law.

Orders and Acceptance

  • Once you place an order on our website, you will receive an order confirmation email. This email does not necessarily signify our acceptance of your order.
  • We reserve the right to cancel or refuse any order for any reason, including but not limited to: product availability, pricing errors, or suspected fraud.
  • We will notify you by email if your order is canceled.

Order Fulfillment and Shipping

  • We aim to process and ship orders within 1 to 2 business days of receipt.
  • Shipping times will vary depending on your location within Brazil and the shipping method you choose. You will see the estimated delivery timeframe at checkout.
  • We will provide you with a tracking number (código de rastreamento) once your order ships.
  • You are responsible for ensuring the accuracy of your shipping address. We are not liable for any delays or undelivered packages due to incorrect addresses.

Returns and Exchanges

  • We offer returns and exchanges on unused headphones within 30 days of purchase.
  • To initiate a return or exchange, please contact us at contact@prozono.com with your order number and reason for return.
  • You will be responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped or defective product).
  • Please see our Refund and Returns Policy for more information on our return and exchange process, and your rights according to the Brazilian consumer defense code(Código de Defesa do Consumidor).

Product Warranties

  • Our headphones are covered by a warranty against manufacturing defects for a period of one year from the date of purchase, as required by Brazilian law.
  • We will provide assistance with warranty claims and repairs as needed.

Contact Us

If you have any questions about this Store Policy, please contact us at:

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email Address: contact@prozono.com