Prozono is committed to delivering your new headphones to you quickly and safely. This Shipping Policy outlines our shipping methods, rates, and timeframes within Brazil.

Shipping Methods

We offer a variety of shipping methods to cater to your needs and budget. The available shipping methods and costs will be displayed at checkout, based on your order details and shipping address within Brazil.

  • Standard Shipping (Envio Padrão): This is our most economical shipping option, with delivery typically within 3 to 7 business days, depending on your location within Brazil.
  • Express Shipping (Envio Expresso): For urgent needs, we offer express shipping with delivery within 1 to 3 business days, depending on your location within Brazil.
  • Local Delivery (Entrega Local): For customers within the Recife metropolitan area, we may offer local delivery options with faster delivery times.

Free Shipping

We offer free shipping over every purchase.

Order Processing

Orders are typically processed within 1 to 2 business days of receipt. Once your order is processed, you will receive a shipping confirmation email with a tracking number (código de rastreamento).

Delivery Times

The estimated delivery times listed above are after your order has been processed and shipped. Please note that these are estimates and actual delivery times may vary depending on factors such as carrier delays, distance, and weather conditions.

International Shipping

At this time, we primarily offer shipping within Brazil. For inquiries regarding international shipping, please contact us at contact@prozono.com, and we can discuss potential options.

Tracking Your Order

You can track your order by clicking on the tracking link (link de rastreamento) provided in your shipping confirmation email. The tracking link will direct you to the shipping carrier's website, where you can view the real-time status of your shipment.

Damaged or Lost Shipments

  • If you receive damaged headphones, please contact us immediately at contact@prozono.com with your order number and a detailed description of the damage. We will work with you to resolve the issue as quickly as possible.
  • For lost shipments, please contact us at contact@prozono.com with your order number. We will investigate the issue with the shipping carrier and take the necessary steps to locate your shipment.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email Address: contact@prozono.com