At Prozono, we are committed to delivering your new headphones quickly and efficiently. We ship throughout the United States and aim to provide clear and transparent shipping information so you know exactly when to expect your order.

Shipping Destinations:

We currently ship to addresses within the United States.

Order Processing Time:

All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays) after you place your order. Orders placed after daily cut off time, (GMT-08:00) Pacific Standard Time (Los Angeles) or on weekends/holidays will begin processing on the next business day.

Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

Shipping Methods and Estimated Delivery Times:

We offer several shipping options to meet your needs. Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your location and the selected shipping method.

Our estimated delivery times are calculated from the date of shipment, not the date of order placement.

  • Standard Shipping: Estimated delivery within 6-8 business days after processing.

Please Note: These are estimated delivery times. Actual delivery times may vary due to factors outside of our control, such as weather delays or carrier issues.

Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the exact shipping cost for your order during the checkout process before finalizing your purchase.

We may occasionally offer free shipping promotions. Any such promotions will be clearly advertised on our website.

Shipment Confirmation and Order Tracking:

Once your order has been processed and shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will become active within 24 hours of shipment. You can use this number to track the progress of your delivery on the carrier's website.

Potential Delays:

While we strive to deliver your order within the estimated timeframes, delays can occasionally occur due to:

  • High order volume
  • Inclement weather conditions
  • Carrier disruptions
  • Incorrect or incomplete address information

If your order experiences a significant delay, we will contact you via email or phone to provide an update.

Shipping Restrictions:

  • We currently only ship within the United States.
  • Some shipping methods may not be available for P.O. boxes or APO/FPO/DPO addresses.

Damaged or Lost Shipments:

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please retain all packaging materials and damaged goods if your order arrives damaged.

Incorrect Shipping Address:

It is the customer's responsibility to ensure that the shipping address provided at checkout is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have made an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to intercept the shipment, but we cannot guarantee that we will be able to make changes once the order has been shipped.

Contact Us:

If you have any questions about our Shipping Policy, please contact us:

Address: 10771 Estupportate Ln, Dallas, TX 75238, USA

Phone: (843) 339-2100

Email: support@prozono.com