Prozono is committed to ensuring your satisfaction with your headphone purchase. If you are not completely satisfied, you may return your headphones for a full refund or exchange within 30 days of purchase.

Conditions for Returns and Exchanges

  • The headphones must be unused and in their original packaging.
  • All original accessories and documentation must be included.
  • You must provide proof of purchase, such as your receipt or order confirmation email.

Return Process

  1. To initiate a return, please contact us at contact@prozono.com with your order number and the reason for your return.
  2. We will provide you with return shipping instructions. Depending on the reason for the return, we will provide a return shipping label.
  3. Once we receive the returned headphones and verify that they meet the conditions above, we will issue a full refund to your original payment method within 5 to 7 business days.

Exchanges

  • If you would like to exchange your headphones for a different model, please follow the return process outlined above.
  • Once we receive your returned headphones, we will process your exchange and ship the new headphones to you.
  • You will be responsible for any difference in price between the two models.

Non-Returnable Items

  • Gift cards.
  • Used headphones that are not in original condition.
  • Headphones without original packaging and accessories.

Please Note

  • We are not responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped or defective product).
  • We reserve the right to deny any return or exchange that does not meet the conditions outlined above.
  • In accordance with Brazilian consumer protection laws, defective products will be handled with appropriate care, and the customer has rights to repair, replace, or refund.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email Address: contact@prozono.com