Prozono ("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the "Service") or purchase our headphones.

Information We Collect

We collect several different types of information for various purposes to improve our Service to you.

  • Personal Information: When you purchase headphones on our website, we may collect personal information such as your name, billing address, shipping address, phone number, and email address.
  • Usage Data: We may also collect information about how you access and use the Service, including the type of device you use, the operating system, the browser you use, the pages you visit, the time and date of your visit, and other diagnostic data.

Use of Your Information

We use the information we collect to:

  • Process your orders and deliver the headphones you purchase.
  • Send you important information about your orders, including order confirmations and invoices.
  • Communicate with you about our headphones, services, and promotions.
  • Respond to your inquiries and requests.
  • Improve our Service and product offerings.

Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

  • To service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies.
  • To comply with legal obligations or respond to legal process, as required by Brazilian law.
  • To protect our rights and interests.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, in accordance with Brazilian legal requirements.

Your Rights

You have certain rights regarding your personal information, in accordance with the Lei Geral de Proteção de Dados (LGPD). You may request to:

  • Access your personal information.
  • Rectify inaccurate personal information.
  • Request the deletion of your personal information.
  • Request Information about shared data.
  • Revoke consent.

You can exercise these rights by contacting us at contact@prozono.com.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email Address: contact@prozono.com