Welcome to Prozono's FAQ page! Here, we aim to answer some of the most commonly asked questions about our headphones, ordering process, and after-sales services. If you can't find the answer to your question here, please don't hesitate to contact us at contact@prozono.com or by phone at (81) 3426-8272.

About Our Headphones

What types of headphones do you sell?

We offer a wide range of headphones to suit various needs and preferences. Our selection includes over-ear headphones, on-ear headphones, wireless headphones, noise-canceling headphones, and gaming headsets.

 

What materials are your headphones made of?

The materials used in our headphones vary depending on the model. We utilize high-quality materials such as durable plastics, metals, comfortable ear cushions (leather, fabric, or memory foam), and advanced audio components.

Are your headphones comfortable?

Yes, our headphones are designed with comfort in mind. We offer models with features like padded ear cups, adjustable headbands, and lightweight designs to ensure a comfortable listening experience.

How do I choose the right headphones?

Choosing the right headphones depends on your individual needs and preferences. Consider factors such as your listening habits, preferred audio quality, desired features (e.g., noise cancellation, wireless connectivity), and budget. We recommend browsing our selection and reading the product descriptions to find a pair that meets your requirements. You can also contact us, and we can help you find the perfect pair.

Shipping Methods

We offer a variety of shipping methods to meet your needs and budget. The available shipping methods and costs will be displayed at checkout based on your order details and shipping address.

  • Standard Shipping: This is our most economical shipping option, with delivery within 3 to 7 business days.
  • Rush Shipping: For urgent needs, we offer rush shipping with delivery within 1 to 3 business days.

Free Shipping

We offer free shipping over every purchase.

Order Processing

Orders are typically processed within 1 to 2 business days of receipt. Once your order is processed, you will receive a shipping confirmation email with a tracking number.

Accepted Payment Methods

Prozono offers a variety of secure payment methods to make your checkout experience as convenient as possible.

    • Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
    • Debit Cards: We also accept debit cards with a major credit card logo.
    • PayPal: You can use your PayPal account to pay for your order.

Returns

We understand that sometimes you may need to return headphones. You may return your unused headphones within 30 days of purchase for a full refund. To initiate a return, please contact us at contact@prozono.com with your order number and reason for return. Once we receive your request, we will provide you with instructions on how to return the headphones.

Please note the following return conditions:

    • The headphones must be unused and in their original packaging.
    • All tags and labels must be attached.
    • You are responsible for the cost of return shipping.

Contact Us

Address: R. Xavier Marques, 87 - Graças Recife - PE, 52050-230, Brazil

Phone: (81) 3426-8272

Email: contact@prozono.com